Privacy | thestableswellness

privacy policy

When you view www.thestableswellness.co.uk your visit and any dispute over privacy is subject to this Privacy Statement, Disclaimer and the Terms and Conditions of Use.

The Stables Wellness recognises the importance of protecting the privacy of anyone who visits this Website. This Privacy Statement sets out the policy adopted by The Stables Wellness towards the collection and use of information obtained from those visiting and using this site.

The Stables Wellness (referred to as "I", "me" or "my" in this privacy notice) is the data controller and as such is responsible for your personal data.

By providing me with your information you confirm that you are over 13 years of age.

If you have any queries, please get in touch with me

Introduction

This notice informs you of my policy regarding information I hold and record about you. It sets out the conditions under which I may process personal information that you provide to me. It covers information that could identify you ("personal information") and information that could not identify you. In the context of the law "process" means to collect, store, transfer, use or otherwise act on information.

I take the protection of your privacy and confidentiality seriously. I understand that all visitors to my website are entitled to trust that their personal information will not be used for any purpose unintended by them, and will not accidentally be transferred to a third party.

I undertake to preserve the confidentiality of all information you provide to me, and trust that you reciprocate.

It is very important that the information I hold about you is accurate and up to date. Please let me know if at any time your personal information changes by contacting me.

My policy complies with UK law including the requirements of General Data Protection Regulations and Privacy and Electronic Communications Regulations (PECR).

2. Who am I

Legal name: The Stables Wellness & Holistic Therapies

Email address: sarah@thestableswellness.co.uk

Postal address: The Stables Wellness & Holistic Therapies, Duncow Estate, Duncow, Dumfries, DG1 1TA

Tel. 07715 668 630

3. How I process information about you

The law requires that I process personal information under one of six defined basis and to notify you of the basis for each category. If a basis on which I process your personal information is no longer relevant then I shall immediately stop processing your data.

If the basis changes then, if required by law, I shall notify you of the change and of any new basis under which I have determined that I can continue to process your information.

4. Information I process as a contractual obligation

When you contact me about a service I provide as part of my business, create an account on my website (buy a product or service from me, or otherwise agree to my terms and conditions) a contract is formed between you and me. Any processing of information that may lead to a contract - e.g. contacting me to enquire about a service or product - is also processed in this way as it may lead to a contractual obligation.

In order to carry out my obligations under that contract I must process the information you give me. Some of this information may be personal information.

I may use it in order to:

verify your identity for security purposes
sell products to you
provide you with my services
provide you with suggestions and advice on products, services and how to obtain the most from using my website

I process this information on the basis there is a contract between you and me, or that you have requested I use the information before I enter into a legal contract.

Additionally, I may aggregate this information in a general way and use it to provide information to monitor our performance with respect to a particular service I provide. If I use it for this purpose, you as an individual are not personally identifiable.

5. Information I process with your consent

Through certain actions when there is no contractual relationship between us, such as when you browse my website or ask me to provide you with more information about my business, products or services, you are providing your consent to me to process information that may be personal information.

Wherever possible, I aim to obtain your explicit consent to process this information.

Sometimes you might give your consent implicitly, such as when you send me a message by email to which you would reasonably expect us to reply.

Except where you have consented to my use of your information for a specific purpose, I do not use your information in any way that would identify you personally. I may aggregate it in a general way and use it to provide information, for example to monitor the performance of a particular page on my website.

I continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing me, or by choosing to unsubscribe from emails that I send you.

6. Information I process for the purposes of legitimate interests

I may process information on the basis there is a legitimate interest, either to you or to me, in doing so. Where I process your information on this basis, I do so after having given careful consideration to:

whether the same objective could be achieved through other means
whether processing (or not processing) might cause you harm
whether you would expect me to process your data, and whether you would consider it reasonable to do so.

For example, I may process your data on this basis for the purposes of:

record-keeping for the proper and necessary administration of my organisation/business
responding to unsolicited communication from you to which I believe you would expect a response
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage organisational/business risk
protecting your interests where I believe I have a duty to do so.

7. Information I process because I have a legal obligation

I am subject to the law like everyone else. Sometimes, I must process your information in order to comply with a statutory obligation, such as HMRC tax or insurance obligations.

I may be required to give information to legal authorities if they request it or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

8. Sending a message via our website or contacting our support team

When you contact me, whether by telephone, through our website or by email, I collect the data you have given to me in order to reply with the information you need.

I record your request and my reply in order to increase the efficiency of my business.

I keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

9. Complaints regarding content on my website

If you complain about any of the content on my website, I shall investigate your complaint.

If I feel it is justified or if I believe the law requires me to do so, I shall remove the content while I investigate.

10. Complaints received about our business

If I receive a complaint, I record all the information you have given to me. I use that information to resolve your complaint.

If your complaint reasonably requires me to contact another party, I may decide to give that party some of the information contained in your complaint. I do this as infrequently as possible, but it is a matter for my sole discretion as to whether I do give information, and if I do, what that information is.

I may also compile statistics showing information obtained from this source to assess the level of service I provide, but not in a way that could identify you or any other person.

Use of information I collect through automated systems when you visit my website

11. Cookies and Local Storage

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

My website uses cookies. They are placed by software that operates on my servers, and by software operated by third parties whose services I use.

Some examples of how cookies may be used:

to track how you use my website
to record what is held in a shopping basket
to record whether you have seen specific messages I display on my website
to record your answers to surveys and questionnaires on my site while you complete them.

Local storage

Local storage is a component of the Web storage application programming interface. It is a method by which Web pages locally store named key/value pairs inside a client's Web browser. Similar to cookies, this saved data exists even when you close a browser tab, surf away from the current website or close the main browser.

What I Use and Why

You can find more information about the individual cookie and local storage data I use and the purposes for which I use them below:

Cookie / Local Storage

Content Management System

This website uses a content management system, and uses cookies that are required for aspects of this website to work.

Cookie Consent - This cookie stores the status of the cookie consent message that appears when you first use this website.

Facebook Plugins - This website uses Facebook plugins to enhance your experience. For more information on Facebook's cookies, please visit https://www.facebook.com/policies/cookies/.

Google Analytics - This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies to help collect data on how users use this website. Information about the cookies set by Google, and their purpose, can be found at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage. Google's Privacy Policy can be found at: https://policies.google.com/privacy

To opt-out of analysis by Google Analytics, both on this website and other websites, please see https://tools.google.com/dlpage/gaoptout.

YouTube - On some pages on this website, we may embed videos from YouTube. YouTube uses cookies to track visitor views, and to remember user preferences when viewing YouTube videos embedded in our website web pages. More information about YouTube cookies.

Your web browser should allow you to delete any cookies or local storage that you choose. It also should allow you to prevent or limit their use.

If you choose to prevent the use of cookies through your browser settings, you will not be able to use all the functionality of my website.

12. Personal identifiers from your browsing activity

Requests by your web browser to my servers for web pages and other content on my website are recorded.

I record information such as your geographical location, your Internet service provider and your IP address. I also record information about the software you are using to browse my website, such as the type of computer or device and the screen resolution.

I use this information in aggregate to assess webpage popularity and server performance.

If combined with other information I know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

13. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse my website in order to be able to serve to you an advert for my products or services when you visit some other website.

I may use a third party to provide me with re-marketing services from time to time. If so, then if you have consented to my use of cookies, you may see advertisements for my products and services on other websites.

Although I do not disclose your personal information to any third party (except as set out in this notice), I sometimes receive data that is indirectly made up from your personal information from third parties whose services I use. No such information is personally identifiable to you.

14. Service Providers

I may use the following third-party service providers named below to process and store your data:

Provider: Google Inc, Izettle

Description:

I may use services from Google Inc. to provide various services on this website, including 'Google Analytics' to help collect data on how users use this website, and 'Google Fonts' to provide hosting for font files. Their privacy policy can be found here: https://policies.google.com/privacy

I use Izettle - to provide payment services for this website. Their privacy policy can be found here: https://www.izettle.com/gb/privacy-policy

15. Access to your own information

Your Rights

You have the right to ask me not to process your personal information for marketing purposes. If you do not wish to receive further communication from me please contact us.

16. Access to your personal information

To obtain a copy of any information that is not provided on my website you may send me a request. After receiving the request, I will confirm we have received your request and will provide you with the information within the 28 day period required.

17. Removal of your information

If you wish for me to remove personally identifiable information from my website, please contact me. This may limit the service I can provide to you.

18. Verification of your information

When I receive any request to access, edit or delete personal identifiable information I shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

19. Other matters

Links

When you click on links on my website, they may direct you away from my site. I am not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Use of site by children

I do not sell products or provide services for purchase by children.

If you are under 18, you may use my website only with consent from a parent or guardian.

How you can complain

If you are not happy with my privacy policy or if have any complaint then you should contact me.

If a dispute is not settled then I hope you will agree to attempt to resolve it by engaging in good faith with me in a process of mediation or arbitration.

If you are in any way dissatisfied about how I process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/

Retention period for personal data

Except as otherwise mentioned in this privacy notice, I keep your personal information only for as long as required by me:

to provide you with the services you have requested;
to comply with other law, including for the period demanded by our tax authorities;
to support a claim or defence in court.

Compliance with the law

My privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, I should like to hear from you. It is your choice as to whether you wish to use my website.

Review of this privacy policy

I will update this privacy notice from time to time as necessary. The terms that apply to you are those outlined here on my website on the day you use my website. If you have any questions regarding my privacy policy, please contact me.

Further information on General Data Protection Regulations

For up to date information on your rights under the General Data Protection Regulations, please check the website of the Information Commissioner: ico.org.uk.